What is the procedure when i receive a credit note?

A credit note is issued, with the amount equivalent to the product price, at the given time.

There are two scenarios, they will be explained here below.

1. You are a credit customer (A customer that has credit insurance with T1A and doesn't have to pay in advance to the shipment of the order)

The credit policy for the above is that the amount credited will be available for future purchases.

The amount credited, will therefore not be wire transferred to your bank account.

For further information, please contact your account manager.

2. You are a prepay customer (A customer that needs to pay upfront, prior to the order being shipped, meaning that you are not credit insured at T1A.)

The credit policy for the above is that the amount credited will be rectified within 8-14 days of the credit notes issuance.

For further information, please contact your account manager.