When creating an RMA on our portal, you receive a reply from our service team.
in that reply, a link follow with the reply.
example below: Marked with red
"
Regarding your RMA (return merchandise authorization) request.
Dear Customer.
Your RMA Request has been approved.
Ticket ID: 2021xxxx
Subject: RMA - Customer
Date October 9 2019 at 01:30 PM CEST
Please use this link https://t1a.freshdesk.com/public/tickets/ for all further correspondence and status regarding your case. When replying to us in the ticket system, please make sure to put your ticket ID in the subject field so that we can track your replies.
Shipment of returned goods
When returning the goods, please make sure to write your ticket ID no. - 2021xxxx - on the outside of the package before shipping it off to us.
IMPORTANT NOTE:
When you sent your RMA to Tier1asset Denmark we urge you to make sure that your warranty has not expired before we receive your goods for this ticket. If we receive your goods after the warranty has expired your goods will be returned to you without any action taken.
Please return your RMA to below address:
Tier1Asset A/S - Hejrevang 18, DK- 3450 Alleroed, Denmark
"
By using this link, you can follow your RMA status from start to finish.
If you encounter any issues, please contact us on: RMA@tier1asset.com